Prevent payment arrears with the new AppyBee Paywall

Overdue invoices don't just cost money, but also a lot of time. You have to send payment reminders, check who has paid, and sometimes manually block access to your facility or classes.

With the new AppyBee Paywall you automate this process. Customers with an outstanding invoice can—after a grace period set by you—be automatically blocked from accessing your facility, making new bookings, or both. As soon as all outstanding invoices are paid, the block is automatically lifted.

This way you maintain control over your payments, without having to check every customer manually.

What is the AppyBee Paywall?

The AppyBee Paywall is a smart setting that lets you determine what happens when a customer doesn't pay an invoice on time.

You configure the Paywall once via the AppyBee billing settings. It is then automatically applied to all customers within your business.

You can choose from two types of blocks:

• Block access to the facility
• Block new bookings

You can enable either of these options or combine both.

Good to know: the AppyBee Paywall works at invoice level. The block is therefore activated when an invoice remains unpaid longer than the set grace period.

Decide for yourself when a customer is blocked

Not every failed payment needs to lead to an immediate block. A payment might be delayed, or a direct debit might temporarily fail.

That's why you decide how many days an invoice can remain outstanding. We call this the grace period.

For example, you can set a customer to be blocked only after 7, 14, or 30 days. Until the end of this period, the customer can continue to use the app, access, and booking options as normal.

Is the invoice still unpaid after this period? Then the configured block automatically takes effect.

Automatically block access for outstanding invoices

Do you use AppyBee for access control with a QR code? Then you can automatically block facility access for customers with overdue payments.

When a blocked customer tries to open a QR code in the app, it is not generated. Instead, a clear screen appears showing:

• A notification that access has been blocked
• An overview of outstanding invoices
• The invoice number, amount, and invoice date
• A button to pay the invoice immediately
• An option to download the invoice

This allows the customer to see right away why access is blocked and what is needed to resolve the issue.

This avoids awkward discussions at the front desk and saves staff a lot of admin work. You no longer have to manually check whether a customer has outstanding invoices before blocking access.

Block new bookings in case of payment issues

In addition to facility access, you can also block new bookings.

A customer with an outstanding invoice can still view the schedule and available group sessions. As soon as the customer tries to make a new booking, the booking is rejected.

The customer then receives a message with:

• The reason why booking is temporarily unavailable
• An overview of outstanding invoices
• The option to pay immediately

Existing bookings are not automatically cancelled. The customer can still view these bookings and cancel them if needed. The customer can also join a waiting list. The check takes place the moment an actual booking is made.

This prevents overdue payments from piling up, while letting the client keep access to the schedule and their existing bookings.

Automatic unblocking after payment

A major advantage of the AppyBee Paywall is that the entire process is automated.

As soon as the client has paid all outstanding invoices , blocks are lifted immediately. The client can then once again:

• Generate a QR code for access
• Book new classes or appointments
• Use the available services as usual

An administrator doesn't need to unblock the client manually. This avoids delays and ensures clients can immediately continue after paying.

Does a client have multiple outstanding invoices? All of them must be paid before access and bookings are restored.

Quickly view and pay outstanding invoices

Clients don't have to wait until they run into a block. In the AppyBee app, they can view their invoices themselves at any time.

Under the profile is the option Invoices. When there are outstanding invoices, a counter shows the number of invoices that still need to be paid.

Here, clients can quickly:

• View all invoices
• Spot outstanding invoices
• Download invoices
• Check invoice amounts and dates
• Pay an outstanding invoice right away

This gives clients constant insight into their payment status. Even when all invoices are paid or no invoices are available yet, the invoice overview remains easily accessible.

Quick insight into punch cards too

Besides outstanding invoices, clients naturally want to know how much credit they have left. In AppyBee, clients can therefore quickly view their punch card and check how many classes, visits, or credits are still available.

This makes it easier for clients to track their usage themselves. No more calling, emailing, or asking staff how many passes are left.

By bringing invoices, payments, bookings, and punch cards together in one clear app, you reduce administrative questions and give clients more control over their own account.

Set a custom message for your clients

Every business communicates differently. That’s why you can decide which message a client sees when access or bookings are blocked.

You can:

• Use one message for all languages
• Write a separate message for each language
• Use AppyBee's default text

This lets you match the message to the look and tone of voice of your gym, studio, club, or business.

A good notification briefly explains:

1. That there are one or more outstanding invoices
2. Which features are temporarily blocked
3. How the client can view the invoices
4. That the customer can pay directly via the app
5. That the block is automatically lifted after full payment

Communication stays clear and professional, without your staff having to chase every single payment.

Less admin and faster paid invoices

Resolving payment issues usually takes a lot of manual work. Staff have to check unpaid invoices, contact customers, adjust access, and verify entry permissions after payment.

The AppyBee Paywall automates these exact steps.

This brings several benefits:

• Outstanding invoices become visible to customers faster
• Customers can pay directly from the app
• Access and bookings can be blocked automatically
• The grace period is fully customizable
• Blocks are automatically lifted after payment
• Staff have fewer manual checks to perform
• Customers can view their invoices and punch card themselves
• You reduce the risk of long-term payment arrears

Which businesses is the AppyBee Paywall suitable for?

The Paywall is ideal for any business working with memberships, punch cards, bookings, invoices, or access control.

Think of:

• Gyms and fitness clubs
• Pilates and yoga studios
• Dance Schools
• Martial arts schools
• Personal trainers
• Wellness and health studios
• Clubs and associations
• Unmanned sports facilities
• Businesses with QR access

Especially for unmanned or semi-unmanned facilities, automatic access control for outstanding invoices is invaluable. You don't need to be physically present to enforce payment terms consistently.

Stay in control of outstanding invoices with AppyBee

With the AppyBee Paywall, you combine invoicing, payments, bookings, and access control into a single automated process.

You decide how many days to give customers to pay an outstanding invoice. After that, AppyBee can automatically block facility access, new bookings, or both.

The customer instantly sees which invoices remain unpaid and can pay them right away through the app. As soon as all outstanding invoices are settled, the customer is automatically unblocked.

This way, you resolve payment issues faster, cut down on admin work, and give customers clear insight into their unpaid invoices and punch card.

Want to discover how AppyBee can automate your invoicing, bookings, and access control? Schedule a free demo and experience firsthand how AppyBee can support your business.

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